ReplyButler 2.0 - Use Outlook as Helpdesk
IT-Services Thomas Holz announced the release 2.0 of ReplyButler today. The software is an innovative add-on for Outlook that makes answering emails more convenient and much faster.
/Microsoft Windows PC News Articles/ - DORMAGEN, GERMANY, July 19, 2008 - IT-Services Thomas Holz announced the release the ReplyButler version 2.0 today, an innovative tool that makes answering emails with Outlook more convenient and much faster. The new version features a new sidebar-based user interface and makes a big step from a simple text module tool to helpdesk application.
The new sidebar is immediately visible when you answer any e-mail in Outlook and suggests predefined text-modules that could match the e-mail you're answering. The program now features a history and a top5-list of previously used text modules and has a search function integrated in the sidebar.
Furthermore ReplyButler 2.0 has several other features to make helpdesk work more productive:
• When answering an e-mail the program inserts an addressing / greeting phrase, automatically matching the sender's e-mail in name, language and style.
• ReplyButler reminds you if you forgot an attachment
• Answered e-mails are automatically moved and sorted into the right folder
The administration of text modules is much more powerful than in many other helpdesk programs:
• All text modules are multilingual. ReplyButler automatically inserts the right language version.
• Text modules that might help are automatically suggested.
• It's possible to train each text module to appear only for certain mails.
• Text modules are stored in folder structures and can have icons
• Hotkeys can be assigned to texts and folders
Availability
ReplyButler supports Windows 98/Me/NT/2000/XP/2003 and costs only 15(USD) for a home edition license and $49 (USD) for a business edition. Registered customers are entitled to the unlimited functionality, free lifetime updates and technical support. A fully-functional freeware edition of the program can be downloaded at: http://www.replybutler.com/download/ReplyButlerE_Freeware.exe
AN EVALUATION COPY IS AVAILABLE UPON REQUEST
Product page link: http://www.replybutler.com/en/produkte/replybutler.php
Download link: http://www.replybutler.com/download/E2S4O_E_Freeware.exe
Screenshot: http://www.replybutler.com/img/produkte/en/ReplyButler/large/Sidebar.png
Box shot: http://www.itsth.com/img/boxshots/box100_e_rb.png
Press kit: http://www.itsth.com/en/kontakt/presskit.php
E-mail: press4@itsth.com
Web: http://www.replybutler.com
Postal Address: IT-Services Thomas Holz, Schuetzenstr. 8; 41542 Dormagen, Germany
Press Release Contact Information:
Thomas Holz
ITSTH
Owner
Schützenstr. 8
Dormagen, NRW
Germany 41542
Voice: -n/a-
Website: Visit Our Website
